Notice of Nondiscrimination and Language Assistance

Why this notice is required

Section 1557 of the Affordable Care Act prohibits discrimination in health programs and activities that receive federal financial assistance. Because Managed Mental Health participates in Medicare and Medicaid, it is subject to that law and to the U.S. Department of Health and Human Services regulation implementing it (45 CFR Part 92).

That regulation requires two separate notices — a notice of nondiscrimination (45 CFR § 92.10) and a notice of the availability of free language assistance services and auxiliary aids and services (45 CFR § 92.11) — and requires both to be posted at a conspicuous location on the practice's website. This page carries both.

Our nondiscrimination commitment

Managed Mental Health does not unlawfully discriminate in its health programs or activities on the basis of race, color, national origin (including limited English proficiency and primary language), sex consistent with applicable law, age, or disability. This applies to every part of our practice — scheduling an appointment, being accepted as a patient, the care you receive from our therapists and psychiatric providers, telehealth visits, and billing.

Managed Mental Health also does not discriminate against an individual solely because the person is covered by Medicare, Medicaid, Medicaid managed care, Medicare Advantage, commercial insurance, or is self-pay. Legitimate, nondiscriminatory requirements related to eligibility, network status, authorization, benefits, finances, clinical appropriateness, or capacity may still apply.

How to ask for these services

If you need any of the services listed above, please tell us — by phone at our Hialeah office, (786) 233-6721, or our Plantation office, (954) 666-5942, or by email at [email protected]. Please ask as far ahead of your appointment as you can, so we have time to arrange an interpreter, but tell us whenever you realize you need help and we will do our best. You do not need to use specific legal words such as "ADA" or "accommodation" — just tell us what you need.

About the notices above

The fifteen languages above are Florida's most common languages spoken by individuals with limited English proficiency, as identified by the U.S. Department of Health and Human Services, Office for Civil Rights — the only state-by-state list OCR has published (August 2016). Each notice carries both of our office phone numbers and 711, the FCC-mandated nationwide relay number, for TTY access.

These are HHS's own official translations, reproduced as published, including the source documents' own minor imperfections (for example, small grammatical artifacts introduced by inserting a real phone number into a translated template) rather than corrected by a non-qualified translator. Chinese is published in both Traditional and Simplified script to serve more readers.

This availability notice also appears in our Notice of Privacy Practices, satisfying 45 CFR § 92.11(c)(5)'s requirement that it be included in specified patient-facing documents. Alternate formats for people who need auxiliary aids to receive this notice — large print, audio, accessible electronic formats, and others — are available on request using the contact information below, consistent with our Accessibility Statement.

If you believe we have discriminated against you

If you believe that Managed Mental Health has failed to provide any of the services described above, or has discriminated against you on the basis of race, color, national origin, sex consistent with applicable law, age, or disability, you may submit a complaint to MMH Administration, the Compliance Officer, or the Section 1557 Coordinator, as applicable. You may also file a civil rights complaint directly with the U.S. Department of Health and Human Services, Office for Civil Rights, or another governmental agency with jurisdiction.

No retaliation. MMH prohibits retaliation, intimidation, coercion, threats, interference, or adverse treatment because a person requested assistance, filed or threatened to file a complaint, contacted the Office for Civil Rights, participated in an investigation, or helped another person exercise a protected right. Filing a complaint will not affect your care.

How to file a complaint with the federal government

You can file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal at ocrportal.hhs.gov, or by mail or phone at: U.S. Department of Health and Human Services, 200 Independence Avenue, S.W., Washington, D.C. 20201; telephone (800) 368-1019; TDD (800) 537-7697. Complaint forms are available at hhs.gov.

You may also contact us first at [email protected], or by phone at (786) 233-6721 (Hialeah) or (954) 666-5942 (Plantation). You do not have to contact us before filing with the Office for Civil Rights.

This notice must also be posted in our offices

Publishing this web page does not satisfy every obligation under this notice. Under 45 CFR § 92.10, this notice must also be provided on an annual basis to patients and applicants, provided upon request, and posted in a clear and prominent physical location at both the Hialeah and Plantation offices in no smaller than 20-point sans serif font, where people seeking care can reasonably be expected to see it. Section 92.11's notice of availability carries its own placement requirements, including in specified patient communications.

Effective date

This notice is effective August 12, 2026.

Related notices

This notice is separate from our Notice of Privacy Practices, which explains how your health information is used and shared, and from our website Privacy Policy and Accessibility Statement. Each covers a different subject.